Online Web Results Guides & FAQs

Adding a trusted site

Adding A Trusted Site Guide Download the step by step guide on how to add a trusted site to Internet Explorer.

Adjusting Pop-up Blocker

Download the step by step guide on how to Adjust the Pop-Up Blocker in Internet Explorer.
Download the step by step guide on how to Adjust the Pop-Up Blocker in Mozilla Firefox.
Download the step by step guide on how to Adjust the Pop-Up Blocker in Apple Safari.

Installing the ActiveX MeadCo ScriptX Print Control in Internet Explorer

Follow the Installing ActiveX Guide step by step guide on how to Install the ActiveX MeadCo ScriptX Print Control in Internet Explorer.

To Manually install the MeadCo ScriptX Print Control:
Download the MeadCo ScriptX Microsoft Installer (msi).
Follow the instructions for Manually installing the MeadCo ScriptX Print Control.

FAQs

Q: Why is DLS and HPL changing the web access log on?
A: We are upgrading to a new and improved system that will better assist you in viewing lab reports.

Q: How do I access web results?
A: Navigate to https://dls.elaborders.com and input your username and password.

Q: What do I need to access web results?
A: Windows based PC or laptop (Windows 7, Windows Vista, Windows XP) running internet Explorer version 6 or higher or Mozilla Firefox version 4 or higher.
Mac OSX based Apple computer running Safari 5.0.5 or higher.
*Google Chrome is not supported by vendor.

Q: What is a trusted site?
A: Adding https://dls.elaborders.com to your trusted sites list tells your computer that our web results site is friendly and not malicious; this ensures your computer will not block content that is needed to properly run our site.

Q: Why do I need to adjust Pop-up Blocker?
A: Pop-up Blocker needs to be adjusted to properly display the log-in screen.
Please refer to our guides above for reference on adjusting the pop-up blocker for the appropriate browser.

Q: What is the ActiveX Meadco ScriptX Print Control and how do I install it?
A: The ActiveX MeadCo ScriptX Print Control is required to properly view and print our lab reports.
Please refer to our guide Installing ActiveX Guide for reference on how to successfully install it.
*The ActiveX Control is only required for Internet Explorer Browsers.

Q: Why can’t I save the lab report?
A: The lab report is no longer an Adobe pdf. The new website will generate a html version of the lab report that can be printed or viewed on screen only.
*This does not apply to HPL results. HPL results will maintain the Adobe pdf format.

Q: How often will my password expire?
A: Passwords expire every 6 months.

Q: Who do I call if I have any problems?
A: You may call your marketing rep or 589-5100 x0.

Q: How do I create a log-on link to my desktop?
A: Right click on your desktop in a blank space. Scroll down to “New” then click on “Shortcut”. In the box enter https://dls.elaborders.com then click “Next >”. Type “DLS Web Results” in the name box, then click “Finish”. A new shortcut icon should appear on your desktop named “DLS Web Results”.

Q: Why do I only see a blue screen when I click on the “Web Results” link on http://www.dlslab.com?
A: The Log-in screen is a pop-up window, if the pop-up blocker is not properly adjusted, Internet Explorer could be blocking the log-in screen.
Please refer to our guides above for reference on adjusting the pop-up blocker for the appropriate browser.

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