How to have your insurance claim filed automatically
To have an insurance claim automatically submitted for you by DLS, please check to see that your health insurance plan is listed below and that it appears on your DLS laboratory requisition order form. If your health insurance plan is not listed below, please see: How to file your own insurance claim.
To check on the status of your claim, please call a DLS Patient Service Representative at (808) 589-5102.
Participating Health Insurance Plans
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Aetna (PPO)
AIU
BC Life & Health
Blue Cross / Blue Shield
Calvo's Insurance
Champus
Commonwealth - Healthcenter, Saipan
CIGNA (PPO)
Connecticut General Life (PPO)
Deseret Healthcare
Deseret Mutual
Guam Medicaid
Guam MIP
Hawaii Electrician Health and Welfare Fund
Hawaii Pacific Medical Referral (HPMR)
Hawaii Management Alliance Association
HMA, Inc.
HMSA (Including FEP, 401, 408)
Kaiser Added Choice
Kaiser Senior Plan
Med-Quest (Aloha Healthcare & HMSA) |
Medicare (ACS)
Medicare
Moylan's (Netcare Life & Health)
Nanbo's Insurance
National Elevator
Nippon Life Insurance
No Fault Insurance
NYL Care Preferred
Pacifica Health Insurance - Saipan
Pacificare - Guam
Partners - Aetna
Plumbers & Fitters Medical Plan
Principal Financial Group
Queen's Healthcare (MDX Hawaii)
Railroad Medicare
Staywell
Triwest
United Healthcare
University Health Alliance
Veterans Administration
Workers' Compensation
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How to file your own insurance claim
If you are covered by some other type of health insurance plan other than those listed above, you will need to submit your claim yourself. Simply attach the second copy of your DLS statement to your own health insurance form and submit both documents to your insurance provider for reimbursement.
DLS Payment Policy
All charges are due and payable in full upon receipt of billing. Deductibles and co-payments are the responsibility of the patient.
DLS cannot accept the responsibility for collecting your insurance claim or negotiating a settlement on a disputed claim. You are responsible for payment of your account within the limits of your payment policy regardless of the status of your insurance claim.
How to make a payment
You may make payments to DLS by check, money order or credit card (VISA, MasterCard, or American Express). When paying by check or money order, please include the account number from your DLS statement on the check or money order. And, please be sure to enclose the top portion of your statement so that we can properly credit your account.
To make a payment by phone, complete the authorization form on the back of your DLS statement and return it to us, or call one of our Patient Service Representatives at (808) 589-5102.
Frequently Asked Questions
Q: Has a payment been made by my insurance plan?
A: When a payment has been made, your insurance provider will send you a remittance advice. It will indicate the services performed, the dates of service, and amount paid by your insurance plan. The remittance advice will also indicate any amount that is not covered by the insurance plan and any amounts that are owed to the service provider. You may also check on the status of your claim, by calling a DLS Patient Service Representative at (808) 589-5102.
Q: I'm covered by an insurance plan. Why did I get a bill?
A: You may be responsible for a deductible, co-payment or balance because your plan does not cover 100% of the charges. Please check the remittance advice from your insurance provider for an explanation of the additional amount that is owed.
Q: What is the balance owed on my account?
A: For your account balance, please call a DLS Patient Service Representatives at (808) 589-5102 and have your account number ready. We will also be able to advise you of the status of any insurance claim filings that we may have made on your behalf.
Q: Can I make payment arrangements?
A: We would like to work with you if you are experiencing difficulty in paying your bill in full. You may use your Visa, MasterCard, or American Express to charge your bill and extend payments, or you may call one of our Patient Service Representatives at (808) 589-5102 to make monthly payment arrangements with us.
Q: I don't understand my bill. Can anyone help me?
A: One of our Patient Service Representatives would be pleased to explain the detailed charges on your bill. We will also be able to advise you of any insurance claim filing options that may be available to you. Please call us at (808) 589-5102.
Q: My insurance provider made a payment. Why did I receive a bill?
A: Depending on the coverage for your plan, you may be responsible for deductibles, co-payments, or balances because the insurance plan does not provide for 100% of charges. You may want to check the remittance advice from your insurance for an explanation of the additional amount that was owed after your insurance made a payment.
Q: Both my insurance provider and I have paid for the same services. How do I get a refund?
A: If you are aware of a duplicate payment and have not already received a refund, please call one of our Patient Service Representatives at (808) 589-5102.
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